COMPANY OVERVIEW

Valor Wellness is a premier health and wellness clinic offering specialized weight loss solutions, med spa services, and personalized wellness treatments. Our team is dedicated to empowering patients through comprehensive, compassionate care designed to enhance both physical health and personal confidence.

POSITION OVERVIEW

We are seeking a compassionate, organized, and customer-focused Patient Coordinator to join our growing online pharmacy team. The Patient Care Coordinator serves as the primary point of contact for patients, assisting with onboarding, prescription coordination, appointment scheduling, insurance verification, and ongoing support throughout the patient experience. This role plays a vital part in ensuring exceptional service, smooth communication, and efficient coordination between patients, providers, and pharmacy staff.

SUPERVISORY RESPONSIBILITIES:

None

ESSENTIAL DUTIES & RESPONSIBILITIES:

Serve as the primary contact for patients via phone, email, text, and online platforms

Assist patients with onboarding and account setup

Coordinate prescription intake, refill requests, and order status updates

Verify patient information, insurance eligibility, and required documentation

Schedule consultations and follow-up appointments with providers as needed

Educate patients on pharmacy processes, medications, and next steps within scope

Communicate with healthcare providers regarding prescription clarifications or missing information

Maintain accurate and confidential patient records in compliance with HIPAA regulations

Resolve patient concerns professionally and escalate issues when appropriate

Support retention efforts by providing excellent patient care and follow-up communication

Collaborate with pharmacy, clinical, and customer service teams to ensure seamless patient experiences

Assist with additional clinic-related duties; including but not limited to supporting events and helping with general operations when necessary

KNOWLEDGE, SKILLS, & ABILITIES:

Strong communication and interpersonal skills

Excellent organizational skills and attention to detail

Comfortable using CRM systems, EMRs, and online communication tools

Ability to multitask and work efficiently in a fast-paced remote environment

Knowledge of HIPAA and patient confidentiality standards preferred

EDUCATION & EXPERIENCE

Previous experience in healthcare, pharmacy, medical office, telehealth, or customer service preferred

High school diploma or equivalent required; associate or bachelor’s degree preferred

Experience working in an online pharmacy or telemedicine environment

Insurance verification and prior authorization experience

Strong problem-solving and conflict-resolution skills

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

Prolonged periods of standing or sitting at a desk and working on a computer.

Must be able to lift up to 15 pounds at times.

BENEFITS:

401(k) Plan

Medical Insurance

Paid Holidays

Paid Time off

We are an Equal Opportunity Employer

Valor Wellness is an equal opportunity employer. All applicants will be considered for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, marital status, veteran status, or any other applicable legally protected status or characteristic.

Applicants must be U.S. residents; only candidates currently residing in the United States will be considered.

COMPANY OVERVIEW

 In 2025, we launched Valor Wellness & Longevity Clinic, bringing together our medical expertise with cutting-edge advances in longevity medicine. We chose the name "Valor" to honor our origins while embodying the courage required to proactively pursue optimal wellness. Today, we offer comprehensive solutions integrating hormone optimization, metabolic health, aesthetic services, and performance medicine—all delivered with the same attention to detail that defined our work with veterans. While we've expanded to serve discerning individuals of all backgrounds, we maintain specialized programs for veterans and carry forward the lessons learned from a decade of service.

At Valor, we believe everyone deserves to experience optimal health at every age, guided by sophisticated, personalized care that addresses both internal wellness and external vitality.

POSITION OVERVIEW

We are seeking a dynamic and creative Marketing & Events Specialist to join our team in Farmington, Missouri. This role will play a key part in planning and executing community events, strengthening local partnerships, and expanding brand presence across a portfolio of growing businesses.

The ideal candidate is highly organized, creative, and energized by bringing people together through well-executed events and community initiatives. This position will lead the coordination of promotional events, brand activations, and local partnerships while also supporting marketing campaigns that drive awareness and customer engagement.

Responsibilities will include organizing and promoting community events, collaborating with local organizations and businesses, and developing digital and on-site marketing materials to support event success. The role will also contribute marketing support across several affiliated brands, including our local coffee shop, event spaces, and other community-focused businesses.

This is an exciting opportunity for someone who enjoys working in the community, building relationships, and creating memorable experiences that strengthen brands and bring people together.

SUPERVISORY RESPONSIBILITIES:

None

ESSENTIAL DUTIES & RESPONSIBILITIES:

Event Planning & Management

Plan and execute community events, promotional activations, and educational workshops that strengthen local brand presence

Coordinate participation in local festivals, markets, expos, and community gatherings

Organize open houses, product launches, and customer experience events across multiple businesses

Manage event logistics including vendor coordination, materials, setup, and staff scheduling

Develop marketing strategies and promotional campaigns to maximize event attendance and engagement

Track event performance and gather feedback to continuously improve future events and community impact

Social Media Management

Develop and execute comprehensive social media strategies across platforms (Instagram, Facebook, TikTok, LinkedIn)

Create engaging, educational content that showcases our services

Manage daily posting schedule, community engagement, and social media advertising campaigns

Monitor social media analytics and adjust strategies to maximize reach and engagement

Graphic Design & Content Creation

Design marketing materials including brochures, flyers, digital ads, and promotional graphics

Create visual content for social media posts, stories, and video content

Develop branded materials for events, partnerships, and displays

Maintain brand consistency across all marketing materials and communications

Design email marketing templates and newsletters

Partnership Development

Identify and cultivate relationships with local businesses

Develop referral programs and cross-promotional opportunities

Build relationships with local influencers and community leaders

Coordinate corporate partnerships

Manage ongoing partnership communications and collaborative marketing efforts

Negotiate partnership agreements and track partnership performance

Additional Marketing Support

Assist with email marketing campaigns and customer retention programs

Support website content updates and SEO optimization

Conduct market research and competitive analysis

Manage patient feedback and online reputation management

Coordinate with external marketing vendors and freelancers as needed

Support internal marketing initiatives and clinic promotions

Other duties as assigned.

KNOWLEDGE, SKILLS, & ABILITIES:

4-5 years of experience in marketing, preferably in retail, wellness, or aesthetic industries

Event planning and coordination experience

Video editing and content creation skills

Experience managing website content, landing pages, and basic SEO to support marketing campaigns and events

Proficiency in graphic design software (Canva, CapCut, Adobe Creative Suite: Photoshop, Illustrator, InDesign)

Strong social media management experience with demonstrated results

Excellent written and verbal communication skills

Knowledge of digital marketing tools and analytics platforms

Ability to work independently and manage multiple projects simultaneously

EDUCATION & EXPERIENCE

Bachelor's degree in Marketing, Communications, Graphic Design, or related field

Photography skills for social media and marketing materials

Experience with CRM systems and email marketing platforms

Project management software proficiency

PHYSICAL REQUIREMENTS & WORK ENVIRONMENT:

Ability to lift up to 25 pounds for event materials

Capability to stand for extended periods during events

Travel to local events and partnership meetings within the greater Farmington area

Ability to work occasional evenings and weekends for events

We are an Equal Opportunity Employer